Title
Understanding Customer Behavior in Multi-Tier Demand Response Management Program.
Abstract
In this paper, we investigate the factors that influence the customer's decision in subscribing to a particular demand response management (DRM) scheme. Based on these factors, we suggest a classification of customer types that include non-green comfort seeking behavior (NCSB) and green incentive seeking behavior (GISB). We use multi-tier DRM plans that clearly specify the incentive and inconvenience for NCSB and GISB customers. The grid operator can obtain maximum profit margin (after paying out the incentives to participating users) from the DRM only if a specific number of customers participate in the NCSB and GISB plans. Any deviation from an ideal subscription pattern is undesirable from the grid's perspective. We also develop a mathematical framework that is based on logistic regression and considers the quantifiable as well as unquantifiable attributes of customer behavior. This model captures the probabilistic nature of customer preferences for different DRM plans. Simulation results reveal that the actual subscription of customers in NCSB and GISB plans significantly deviates from the ideal values. From these, we determine a compromise solution that lies between the ideal and the actual solutions. We also identify that along with economic factors, social factors, such as peer pressure and prompting green or caring behavior, could also be used as potential tools by the grid operator to influence the customer preference. This paper can also be used by the grid operator to design appropriate multi-tier DRM plans.
Year
DOI
Venue
2015
10.1109/ACCESS.2015.2507372
IEEE ACCESS
Keywords
Field
DocType
Customer behavior,demand response management,incentive,inconvenience,logit model
Load management,Smart grid,Incentive,Computer science,Computer security,Consumer behaviour,Operations research,Demand response,Profit margin,Probabilistic logic,Grid,Distributed computing
Journal
Volume
ISSN
Citations 
3
2169-3536
5
PageRank 
References 
Authors
0.53
7
6
Name
Order
Citations
PageRank
Aqsa Naeem150.53
Ali Shabbir250.53
Naveed Ul L. Hassan323117.78
Chau Yuen44493263.28
Ayaz Ahmad5144.40
Wayes Tushar628122.29