Paper Info
Title
The effect of previous experience when introducing a decision aid in a decision support system for supply chain management.
Abstract
Decision Support Systems (DSSs) in the domain of Industrial Engineering and Management can be very powerful tools, but more knowledge about the way users utilize these systems is required. In the current research, we evaluated the effect of previous experience with a task on users' willingness to accept a suggested decision aid and their performance in a supply chain management system. Participants were randomly assigned to one of three between-participants groups: the No Aid Group, which did not receive any decision aid during the interaction; the Aid Group, which was offered an algorithm, at the beginning of the first session, to help members improve their decisions; and the Mid-term Aid Group, which received, at the beginning of the second session, the same algorithm that was offered to the Aid Group. Participants were tested separately. The results demonstrated that in the second session, the performance of the Aid Group was significantly better in comparison with the No Aid Group. The Mid-term Aid Group's performance did not show any gain, although both the Aid and Mid-term Aid Groups made similar use of the aid in this session. We concluded that in a DSS, having previous experience with the task before introducing the decision aid compared to having previous experience with the task and with the decision aid is not recommended.
Year
DOI
Venue
2016
10.1007/s10111-016-0369-z
Cognition, Technology & Work
Keywords
Field
DocType
Decision support systems, Supply chain management, User acceptance of IT, Experience, Decision aid
Willingness to accept,Decision support system,Knowledge management,Supply chain management,Engineering
Journal
Volume
Issue
ISSN
18
2
1435-5566
Citations 
PageRank 
References 
1
0.35
14
Authors
2
Name
Order
Citations
PageRank
Nirit Yuviler-gavish1323.91
Hussein Naseraldin281.92