Name
Abstract | ||
|---|---|---|
Managing Service Level Agreement (SLA) within a cloud-based system is important to maintain service continuity and improve trust due to cloud flexibility and scalability. We conduct a general review on cloud-based systems to understand how service continuity and trust are addressed in cloud SLA management. The review shows that SLA renegotiation is necessary to improve trust and maintain service continuity; however, research on SLA renegotiation is limited. Of the two key approaches in renegotiation, namely bargaining-based negotiation and offer generation--based negotiation, the latter approach is the most promising due to its ability to generate optimized multiple-offer SLA parameters within one round during renegotiation. |
Year | DOI | Venue |
|---|---|---|
2015 | 10.1145/2716319 | ACM Computing Surveys |
Keywords | Field | DocType |
Legal Aspect,Management,Negotiation,renegotiation,SLA,trust | IT service continuity,Computer science,Computer security,Service-level agreement,Cloud computing,Scalability,Negotiation | Journal |
Volume | Issue | ISSN |
47 | 3 | 0360-0300 |
Citations | PageRank | References |
17 | 0.85 | 59 |
Authors | ||
6 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Ahmad Fadzil M. Hani | 1 | 17 | 0.85 |
| Irving Vitra Paputungan | 2 | 17 | 0.85 |
| Mohd. Fadzil Hassan | 3 | 39 | 12.59 |
| M HaniAhmad Fadzil | 4 | 17 | 0.85 |
| PaputunganIrving Vitra | 5 | 17 | 0.85 |
| HassanMohd Fadzil | 6 | 17 | 0.85 |