Name
Abstract | ||
|---|---|---|
The quality of an organization's support services can be key to maintaining and extending its customer base and to its future survival. As such, support services need to be considered in software process improvement initiatives and not left as an afterthought or stand-alone effort. However, to identify areas in need of improvement requires a good understanding of the current process. To meet this need, we have developed a process modeling technique called LAPPI that documents current 'as-is' processes. |
Year | DOI | Venue |
|---|---|---|
2015 | 10.1002/smr.1713 | Journal of Software: Evolution and Process |
Keywords | Field | DocType |
software process improvement,SPI,customer support,process modeling,small-and-medium-sized enterprises,SME | Systems engineering,Process modeling,Software development process,Engineering,Customer support,Customer base,Process management | Journal |
Volume | Issue | ISSN |
27 | 4 | 2047-7473 |
Citations | PageRank | References |
1 | 0.37 | 20 |
Authors | ||
4 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Anu Raninen | 1 | 25 | 2.78 |
| Helena Merikoski | 2 | 1 | 0.37 |
| Jarmo J. Ahonen | 3 | 145 | 16.51 |
| Sarah Beecham | 4 | 290 | 22.70 |