Name
Abstract | ||
|---|---|---|
The channel choice branch of e-government studies citizens' and businesses' choice of channels for interacting with government, and how government organizations can integrate channels and migrate users towards the most cost-efficient channels. In spite of the valuable contributions offered no systematic overview exist of channel choice. We present a literature review of channel choice studies in government to citizen context identifying authors, countries, methods, concepts, units of analysis, and theories, and offer suggestions for future studies. |
Year | DOI | Venue |
|---|---|---|
2015 | 10.1007/978-3-319-22479-4_1 | EGOV |
Keywords | Field | DocType |
Channel choice,E-government,Integrated service delivery,Literature review,Multichannel,Multi-channel | Unit of analysis,E-Government,Computer science,Public relations,Communication channel,Knowledge management,Multi channel,Government-to-citizen,Spite,Government | Conference |
Volume | ISSN | Citations |
9248 | 0302-9743 | 1 |
PageRank | References | Authors |
0.35 | 25 | 2 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Christian Ø. Madsen | 1 | 11 | 2.21 |
| Pernille KrÆmmergaard | 2 | 114 | 6.72 |