Title
An Analysis on Availability Commitment and Penalty in Cloud SLA
Abstract
Availability is the most essential attribute of qualities of cloud services. Most popular public cloud services claim availability commitments with corresponding penalties in their SLAs. However, lack of clarity in availability commitment and penalty make it hard for consumers to understand the SLAs well and furthermore, to compare different cloud providers under different contexts, which would even become an obstacle for enterprise consumers to embrace public clouds. We present a cloud SLA availability commitment framework including availability calculation and penalty calculation services, and compare SLAs of well-known public IaaS cloud providers with investigation of their merits and defects. We also present a business model for cloud providers to find the optimal penalty degree for their SLAs, which will help in defining availability based SLA of cloud services.
Year
DOI
Venue
2015
10.1109/COMPSAC.2015.39
International Computer Software and Applications Conference
Keywords
DocType
ISSN
cloud services, SLA, Availability Commitment, Penalty Calculation
Conference
0730-3157
Citations 
PageRank 
References 
2
0.36
7
Authors
5
Name
Order
Citations
PageRank
Xiaoyong Yuan182.22
Ying Li235145.93
Tong Jia350.77
tiancheng liu419613.96
Zhonghai Wu53412.36