Paper Info
Title
Mobile Banking Services Continuous Usage - Case Study Of Finland
Abstract
Finland is at the forefront of using new information systems, such as mobile banking (m-banking). The present study develops and tests a model of continuous usage intentions toward m-banking services for a sample of 273 Finnish m banking users. Results confirm the hypothesized direct relationships between self-congruence and perceived value, perceived risk and perceived value, perceived value and continuous usage, and continuous usage and word of mouth. The frequency of usage of m-banking services and experience moderate the relationship between perceived value and continuous usage. We discuss the theoretical and managerial implications of the study results and present recommendations for future research.
Year
DOI
Venue
2016
10.1109/HICSS.2016.189
PROCEEDINGS OF THE 49TH ANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS 2016)
Field
DocType
ISSN
Information system,Advertising,Consumer behaviour,Computer science,Risk perception,Word of mouth,Mobile banking,Marketing,Mobile telephony,The Internet
Conference
1060-3425
Citations 
PageRank 
References 
2
0.36
35
Authors
2
Name
Order
Citations
PageRank
Aijaz A. Shaikh1715.25
Heikki Karjaluoto248029.51