Paper Info
Title
Investigating Usability and User Experience from the User Postings in Social Systems
Abstract
Social Systems (SS) are dynamic systems, with features such as: frequent exchange of messages and expression of feelings spontaneously. The postings of users on SS reveal their opinions on various issues, including on what they think of the system. In this study, we classified postings of users from two SS of different contexts: a popular SS (entertainment) - Twitter and an academic SS of a university - forums, to investigate information related to usability and user experience (UX) of such systems. Results showed they are useful to (i) obtain user's sentiments about the system; (ii) to identify possible problems during their experience and (iii) to perceive from the set of classified postings the context of use of the system.
Year
DOI
Venue
2015
10.1007/978-3-319-20367-6_22
Lecture Notes in Computer Science
Keywords
Field
DocType
Human computer interaction,User experience,Usability,Social systems,Postings related to the use (PRUs)
Internet privacy,User experience design,World Wide Web,Heuristic evaluation,Usability engineering,Computer science,Usability,Usability lab,Computer user satisfaction,Interactive systems engineering,User journey
Conference
Volume
ISSN
Citations 
9182
0302-9743
4
PageRank 
References 
Authors
0.43
23
4
Name
Order
Citations
PageRank
Marília Soares Mendes1467.67
Elizabeth Furtado2162.38
Vasco Furtado325744.06
Miguel F. De Castro4232.52