Title
Smart Reply: Automated Response Suggestion for Email
Abstract
In this paper we propose and investigate a novel end-to-end method for automatically generating short email responses, called Smart Reply. It generates semantically diverse suggestions that can be used as complete email responses with just one tap on mobile. The system is currently used in Inbox by Gmail and is responsible for assisting with 10% of all mobile responses. It is designed to work at very high throughput and process hundreds of millions of messages daily. The system exploits state-of-the-art, large-scale deep learning. We describe the architecture of the system as well as the challenges that we faced while building it, like response diversity and scalability. We also introduce a new method for semantic clustering of user-generated content that requires only a modest amount of explicitly labeled data.
Year
DOI
Venue
2016
10.1145/2939672.2939801
KDD
Keywords
DocType
Volume
Email,LSTM,Deep Learning,Clustering,Semantics
Conference
abs/1606.04870
Citations 
PageRank 
References 
41
1.39
19
Authors
11
Name
Order
Citations
PageRank
Anjuli Kannan1907.17
Karol Kurach223413.37
Sujith Ravi353333.06
Tobias Kaufmann4514.80
Andrew Tomkins593881401.23
Balint Miklos61306.16
Greg Corrado710229373.23
László Lukács8491.92
Marina Ganea9411.39
Peter Young1031814.17
Vivek Ramavajjala11502.96