Paper Info
Title
The Use of Smartphones in Norwegian Social Care Services.
Abstract
This study aims to understand how smartphone technology was perceived by social workers responsible for piloting social services software and the experiences of involving end-users as co-developers. The pilot resulted in an improved match between the smartphone software and workflow as well as mutual learning experiences among the social workers, clients, and the vendor. The pilot study revealed several graphical user interface (GUI) and functionality challenges. Implementing an ICT social service smartphone application may further improve efficiencies for social workers serving citizens, however; this study validates the importance to study end-users' experiences with communication and the real-time use of the system in order reap the anticipated benefits of ICT capabilities for smart phone social service applications.
Year
DOI
Venue
2016
10.3233/978-1-61499-678-1-220
Studies in Health Technology and Informatics
Keywords
Field
DocType
evaluation,social care services,focus group,smartphone technology
Social work,Internet privacy,Vendor,Knowledge management,Graphical user interface,Software,Information and Communications Technology,Workflow,Medicine,Focus group,Social Welfare
Conference
Volume
ISSN
Citations 
228
0926-9630
0
PageRank 
References 
Authors
0.34
0
3
Name
Order
Citations
PageRank
Linda Iren Hansen100.68
Ann L. Fruhling26418.25
Mariann Fossum3145.80