Paper Info
Title
On the Maturity of Service Process Modeling and Analysis Approaches.
Abstract
Prior research has provided a number of approaches for the specification and analysis of service processes. However, little is known about their level of maturity regarding considered dimensions and characteristics. The present study represents a first step towards filling this gap. Drawing upon recent formalizations and delineations of service, a model for assessing the maturity of service modeling and analysis tools is derived. As part of a systematic literature review, it is applied to a set of 47 service blueprinting techniques to determine their maturity. The study's findings indicate a high level of maturity regarding control flow and resource integration for most of the identified approaches. However, there are several shortcomings with respect to the input and output dimensions of the service process. The study proposes a set of research questions to stimulate future research and address the identified shortcomings.
Year
DOI
Venue
2016
10.1007/978-3-319-39426-8_28
Lecture Notes in Business Information Processing
Keywords
Field
DocType
Service blueprinting,Service process,Specification and analysis,Maturity
Information system,Analysis tools,Systematic review,Service Integration Maturity Model,Computer science,Process modeling,Control flow,Input/output,Blueprint,Process management
Conference
Volume
ISSN
Citations 
255
1865-1348
0
PageRank 
References 
Authors
0.34
6
3
Name
Order
Citations
PageRank
Florian Bär1144.72
Kurt Sandkuhl2522105.61
Rainer Schmidt327429.67