Paper Info
Title
Personal Service Eco-Environment (PSE2): A User-Centric Services Computing Paradigm.
Abstract
Compared with manufacturing industries, service industries have a distinct characteristic called "heterogeneity", i.e., there is a wide variation in service offerings to different customers due to their individualized demands. Traditional resource-centric services computing paradigm tries to make use of mass customization approaches to fulfill customer demands in a cost-effective way, but sacrifices the personalization degree and decreases customer satisfaction. We propose a user-centric paradigm called "Personal Service Eco-Environment (PSE2)" which plays as a "personal assistant" of each user. PSE2 is composed of personal data, services, and social relations around a user, and fully-personalized service/social collaboration solutions are to be planned on the basis of the individualized characteristics extracted from his personal data and the dynamic multi-end context. This paper introduces the high-level architecture and design philosophy of PSE2
Year
DOI
Venue
2016
10.1007/978-3-319-32689-4_11
Lecture Notes in Business Information Processing
Keywords
Field
DocType
Services computing,Personal data,Service eco-system,Full personalization,Multi-end context,User-as-a-hub
Mass customization,Services computing,Customer satisfaction,Computer science,Service system,Knowledge management,Social collaboration,Service delivery framework,Personalization,User-centered design
Conference
Volume
ISSN
Citations 
247
1865-1348
3
PageRank 
References 
Authors
0.40
10
3
Name
Order
Citations
PageRank
Zhong-Jie Wang135664.60
Dianhui Chu24611.43
Xiaofei Xu340870.26