Paper Info
Title
Research and Education in Service Science Management and Engineering: The Case of the Italian Service Management Forum.
Abstract
The paper describes an initiative carried out on the Italian territory, the ASAP Service Management Forum, as an exemplary practice contributing to spreading the service management culture across firms as well as cross-fertilizing good practices and the development of joint academia-practitioners's research and education initiative. Within the ASAP Service Management Forum community, in particular, an extensive study has been carried out about the competence needed for service management roles and the professional lifelong training activities carried out at company level. Moreover, an analysis of the educational activities carried out at the M.Sc. or post-master level in Italy and abroad has been carried out. The results of these studies show that despite the growing interest and development of activities and educational activities in the field there is still a largely untapped potential in this area.
Year
DOI
Venue
2016
10.1007/978-3-319-32689-4_58
Lecture Notes in Business Information Processing
Keywords
Field
DocType
Servitization,Education,Courses,ASAP service management forum,Community
Information Technology Infrastructure Library,Information system,Management information systems,Service management,Engineering management,Knowledge management,Engineering
Conference
Volume
ISSN
Citations 
247
1865-1348
0
PageRank 
References 
Authors
0.34
2
4
Name
Order
Citations
PageRank
Sergio Cavalieri118423.12
Mario Rapaccini271.85
Giuditta Pezzotta3498.85
Nicola Saccani4193.97