Paper Info
Title
The bones of the system: a case study of logging and telemetry at Microsoft.
Abstract
Large software organizations are transitioning to event data platforms as they culturally shift to better support data-driven decision making. This paper offers a case study at Microsoft during such a transition. Through qualitative interviews of 28 participants, and a quantitative survey of 1,823 respondents, we catalog a diverse set of activities that leverage event data sources, identify challenges in conducting these activities, and describe tensions that emerge in data-driven cultures as event data flow through these activities within the organization. We find that the use of event data span every job role in our interviews and survey, that different perspectives on event data create tensions between roles or teams, and that professionals report social and technical challenges across activities.
Year
DOI
Venue
2016
10.1145/2889160.2889231
ICSE (Companion Volume)
Keywords
Field
DocType
boundary object, collaboration, logging, telemetry, developer tools, practices
Data science,World Wide Web,Leverage (finance),Systems engineering,Computer science,Qualitative interviews,Event data,Software,Boundary object,Logging
Conference
ISBN
Citations 
PageRank 
978-1-5090-2245-8
16
0.58
References 
Authors
15
4
Name
Order
Citations
PageRank
Titus Barik19613.38
Robert DeLine22957210.35
steven m drucker32399286.15
Danyel Fisher41913120.44