Name
Title | ||
|---|---|---|
Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction. |
Abstract | ||
|---|---|---|
Citizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services. |
Year | DOI | Venue |
|---|---|---|
2016 | 10.1080/10580530.2016.1220216 | IS Management |
Keywords | Field | DocType |
Citizens, e-government, IS success model, satisfaction, trust, United Kingdom | E-Government,Is success model,Computer science,Knowledge management,Information quality | Journal |
Volume | Issue | ISSN |
33 | 4 | 1058-0530 |
Citations | PageRank | References |
1 | 0.35 | 30 |
Authors | ||
5 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Vishanth Weerakkody | 1 | 897 | 63.81 |
| Zahir Irani | 2 | 1854 | 122.03 |
| Habin Lee | 3 | 166 | 29.28 |
| Nitham Mohammed Hindi | 4 | 2 | 1.06 |
| Ibrahim H. Osman | 5 | 815 | 94.23 |