Paper Info
Title
Performance Improvement in Health Care Organizations.
Abstract
Performance improvement is an important organizational capability that is essential for health care organizations to achieve excellence on the three components of the Triple Aim: patient experience, health, and cost. In this monograph, we present a framework for performance improvement in health care organizations: the Model of Transformational Performance Improvement. This model takes a system-level approach to performance improvement and comprises six key components: (1) determining and communicating a system-level goal; (2) developing and using system-level performance measures; (3) understanding and managing interdependencies; (4) selecting a portfolio of projects aligned with system-level goals; (5) creating an organizational engine for improvement; and (6) implementing, spreading, and sustaining improvements. In addition to presenting this model, we review the operations management literature on performance improvement with a special focus on operations management tools and principles that may help with successful implementation of these six components. Though work has already been done in these areas, much remains unknown and many opportunities for future research exist. This monograph seeks to inform the research of operations management scholars and to equip clinicians and health care leaders with techniques that may be leveraged to improve performance in health care organizations.
Year
DOI
Venue
2016
10.1561/0200000039
Foundations and Trends in Technology, Information and Operations Management
Keywords
Field
DocType
Technology, Information and OM
Health care,Interdependence,Portfolio,Transformational leadership,Performance management,Patient experience,Excellence,Operations management,Process management,Business,Performance improvement
Journal
Volume
Issue
ISSN
9
3-4
1571-9545
Citations 
PageRank 
References 
0
0.34
0
Authors
2
Name
Order
Citations
PageRank
Hummy Song191.56
Anita L. Tucker2666.10