Paper Info
Title
An Analysis of the Work System Framework for Examining Information Exchange in a Healthcare Setting.
Abstract
Lack of communication is a leading root cause of sentinel events (any unanticipated event in a healthcare setting resulting in a patient's death or serious physical or psychological injury and not related to the natural course of the patient's illness). Deficits in communication of essential information when patients transfer between different healthcare services can cause interruptions in the continuity of care, inappropriate treatment, and potential harm to the patient. Research has shown that providing the right information about the right patient to healthcare providers at the right time could eliminate up to 18 percent of the general adverse events. In this paper, we assess the applicability of the work system framework (WSF) to evaluate the health information-exchange processes that occur when patients are transferred from home healthcare services and nursing homes to hospitals. From our analysis, we identify possible improvements in both work practices and the flow of health information among healthcare providers. Further, we propose a modified work system snapshot template tailored for evaluating the health information-exchange process. The proposed modifications include changing the WSF terminology to healthcare terms (including patient safety indicators) and adding new performance measurement indicators that are relevant to healthcare.
Year
Venue
Keywords
2016
COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS
Continuity of Care,Health Information,Hospitalization,Interdisciplinary Communication,Systems Analysis,The Work System Framework
Field
DocType
Volume
Health care,Work systems,Information exchange,Systems analysis,Knowledge management,Engineering,Continuity of care,Health information
Journal
39
ISSN
Citations 
PageRank 
1529-3181
0
0.34
References 
Authors
0
3
Name
Order
Citations
PageRank
Hege Mari Johnsen101.01
Ann L. Fruhling26418.25
Mariann Fossum3145.80