Paper Info
Title
Solving Problems During an Enterprise System Adoption: Does Employees' Age Matter?
Abstract
The current study aims at investigating the role of employees' age in the perception of problems and related solutions during an enterprise system (ES) implementation. On the basis of empirical data gathered from Polish ES practitioners and following grounded theory approach, the taxonomies of problems and solutions to these problems have been developed. Next, an analysis into the differences of problem and solution perceptions depending on respondents age has been conducted. The age-based analysis illustrated the need for cooperation between the youngest and the oldest employees in order to work out effective solutions. The main findings suggest that older employees are able to accurately indicate general problems, while younger workers may work out detailed and effective solutions to these problems. The results also suggest that the middleaged employees have the potential to be the driving force of the implementation project.
Year
DOI
Venue
2016
10.1007/978-3-319-46642-2_9
Lecture Notes in Business Information Processing
Keywords
DocType
Volume
Enterprise systems,Adoption,Problems,Solutions,Labor force age,Ageing,Poland
Conference
264.0
ISSN
Citations 
PageRank 
1865-1348
2
0.40
References 
Authors
9
3
Name
Order
Citations
PageRank
Ewa Soja142.11
Piotr Soja222922.92
Grazyna Paliwoda-pekosz3557.68