Title
An Exploratory Study Toward The Preferred Conversational Style For Compatible Virtual Agents
Abstract
Designing virtual personal assistants that are able to engage users in an interaction have been a challenge for HCI researchers for the past 20 years. In this work we investigated how a set of vocal characteristics known as "conversational style" could play role in engaging users in an interaction with a virtual agent. We also examined whether the similarity attraction principle influences how people orient towards agents with different styles. Results of a within subject experiment on 102 subjects revealed that users exhibited similarity attraction toward computer agents, and preferred the agent whose conversational style matched their own. The study results contribute to our understanding of how the design of intelligent agents' conversational style influences users' engagement and perceptions of the agent, compared to known human-to-human interaction.
Year
DOI
Venue
2016
10.1007/978-3-319-47665-0_4
INTELLIGENT VIRTUAL AGENTS, IVA 2016
Keywords
Field
DocType
Virtual agents, Conversational style, Human-computer interaction, Social psychology, Interpersonal attraction, Similarity attraction
Intelligent agent,Interpersonal attraction,Computer science,Virtual agent,Human–computer interaction,Attraction,Multimedia,Exploratory research,Perception
Conference
Volume
ISSN
Citations 
10011
0302-9743
2
PageRank 
References 
Authors
0.43
3
5
Name
Order
Citations
PageRank
Ameneh Shamekhi1102.83
Mary Czerwinski25028421.65
Gloria Mark32006178.23
Margeigh Novotny420.43
Gregory A. Bennett520.43