Title
Structure Of 311 Service Requests As A Signature Of Urban Location
Abstract
While urban systems demonstrate high spatial heterogeneity, many urban planning, economic and political decisions heavily rely on a deep understanding of local neighborhood contexts. We show that the structure of 311 Service Requests enables one possible way of building a unique signature of the local urban context, thus being able to serve as a low-cost decision support tool for urban stakeholders. Considering examples of New York City, Boston and Chicago, we demonstrate how 311 Service Requests recorded and categorized by type in each neighborhood can be utilized to generate a meaningful classification of locations across the city, based on distinctive socioeconomic profiles. Moreover, the 311-based classification of urban neighborhoods can present sufficient information to model various socioeconomic features. Finally, we show that these characteristics are capable of predicting future trends in comparative local real estate prices. We demonstrate 311 Service Requests data can be used to monitor and predict socioeconomic performance of urban neighborhoods, allowing urban stakeholders to quantify the impacts of their interventions.
Year
DOI
Venue
2016
10.1371/journal.pone.0186314
PLOS ONE
Field
DocType
Volume
Spatial analysis,Real estate,Environmental planning,Urban ecology,Decision support system,Urban planning,Spatial heterogeneity,Geography,Census,Socioeconomic status
Journal
12
Issue
ISSN
Citations 
10
1932-6203
1
PageRank 
References 
Authors
0.36
12
4
Name
Order
Citations
PageRank
Lingjing Wang110.36
Cheng Qian210.36
Constantine E. Kontokosta3256.81
Stanislav Sobolevsky446432.15