Name
Title | ||
|---|---|---|
Pictograms and assessment categories as crisis communication language: Lessons from a field exercise with GDACSmobile |
Abstract | ||
|---|---|---|
In this article we explore how pictograms and assessment categories used by crisis management organizations support crisis communication with the affected population. In this field exercise simulating a flooding event, the exemplary tool GDACSmobile was used to let volunteers report their observations to the crisis management center using a report in which they assigned the category they believed was most fitting to the situation at hand. Despite volunteers reporting difficulty in selecting a fitting category, their actual decisions fit well with the intended categories defined by the crisis managers. From this, we have learned that pictograms and categories have potential to become a common language between crisis managers and the affected population, thus supporting effective crisis communication. |
Year | DOI | Venue |
|---|---|---|
2016 | 10.1109/ICT-DM.2016.7857208 | 2016 3rd International Conference on Information and Communication Technologies for Disaster Management (ICT-DM) |
Keywords | Field | DocType |
crisis management,interaction with citizens,language,communication | Population,Pictogram,Public relations,Psychology,Knowledge management,Crisis management,Crisis communication | Conference |
ISSN | ISBN | Citations |
2469-8822 | 978-1-5090-5235-6 | 0 |
PageRank | References | Authors |
0.34 | 0 | 5 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Roelof P. van den Berg | 1 | 0 | 0.68 |
| Adam Widera | 2 | 1 | 2.03 |
| Sandra Lechtenberg | 3 | 0 | 1.01 |
| Michael Middelhoff | 4 | 0 | 0.34 |
| bernd hellingrath | 5 | 63 | 18.39 |