Paper Info
Title
Internal crowdsourcing: conceptual framework, structured review, and research agenda.
Abstract
The use of IT-enabled crowdsourcing with employees in enterprises has increased substantially in recent years. This phenomenon, which we refer to as ‘internal crowdsourcing’, is distinct both from external crowdsourcing with end users and from hierarchy-based work with employees. A literature stream has emerged that corresponds with the increased relevance of internal crowdsourcing in practice. The purpose of this review paper of internal crowdsourcing is to provide conceptual development, synthesise the literature, and provide a research agenda. In the review reported in this paper, we systematically analysed and critically reviewed the literature in this domain published thus far (74 papers). We found useful findings and insights into a new and relevant IT-enabled phenomenon. At the same time, we also found conflicting definitions and conceptualisation, as well as research efforts that are not well integrated. The paper supports future research on internal crowdsourcing by providing improved conceptualisation, consolidating insights, and identifying important areas for future research.
Year
DOI
Venue
2016
10.1057/jit.2016.14
JIT
Keywords
Field
DocType
internal crowdsourcing, enterprise crowdsourcing, corporate crowdsourcing, business crowdsourcing, organisational crowdsourcing, conceptual framework, definition, conceptualisation, literature review, state-of-the-art, research agenda
Data science,End user,Computer science,Crowdsourcing,Knowledge management,Conceptual development,Phenomenon,Hierarchy,Conceptual framework
Journal
Volume
Issue
ISSN
31
2
1466-4437
Citations 
PageRank 
References 
2
0.35
19
Authors
4
Name
Order
Citations
PageRank
Oliver Zuchowski120.35
Oliver Posegga274.13
Daniel Schlagwein37816.95
Kai Fischbach428432.81