Paper Info
Title
A User-Centric Evaluation of e-Government Services in the GCC Region: Case of State of Qatar
Abstract
AbstractEvaluating users' satisfaction of e-Government services has been addressed by numerous studies. These mainly looked at e-Government users as citizens who are nationals and comply with the local culture of the governments providing these services. However, the GCC region has a particular culture stemming from the social structure and working environment. The expatriate population from different backgrounds form a significant portion of e-Government users. Therefore, the aim of this study is to explore users' satisfaction towards the electronic services provided by governments in the GCC region represented by the State of Qatar. In order to examine the suitability of the e-Government service portal, a cross-sectional survey targeting the users of three common e-Government services in Qatar evaluated users' satisfaction based on the four dimensions of the COBRA framework Osman et al. 2014: Cost, opportunity, benefit and risk. SEM analysis demonstrated a good model fit and supported the hypotheses related to the effect of risk and benefit on users' satisfaction.
Year
DOI
Venue
2016
10.4018/IJEGR.2016100102
Periodicals
Keywords
Field
DocType
Benefit, Cost, e-Government, GCC Region, Opportunity, Qatar, Risk, Satisfaction
Population,Expatriate,E-Government,Sociology,Knowledge management,User-centered design
Journal
Volume
Issue
ISSN
12
4
1548-3886
Citations 
PageRank 
References 
0
0.34
0
Authors
3
Name
Order
Citations
PageRank
Karim Al-Yafi142.87
Nitham Mohammed Hindi2192.03
Ibrahim H. Osman381594.23