Name
Title | ||
|---|---|---|
Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust. |
Abstract | ||
|---|---|---|
•Information quality more strongly influences trusting beliefs than distrusting beliefs.•Service outcome quality more strongly influences distrusting beliefs than trusting beliefs.•Trusting beliefs more strongly influence relationship commitment than distrusting beliefs.•Trusting and distrusting beliefs have equivalent effects on perceived risk. |
Year | DOI | Venue |
|---|---|---|
2017 | 10.1016/j.jsis.2017.01.001 | The Journal of Strategic Information Systems |
Keywords | Field | DocType |
Trust,Distrust,Data exchange,B2B relationship,Information quality,System quality,Service outcome quality,Relationship commitment,Perceived risk | Social psychology,Data exchange,Competitive advantage,Laboratory experiment,Knowledge management,Risk perception,Distrust,Engineering,Marketing,Information quality | Journal |
Volume | Issue | ISSN |
26 | 2 | 0963-8687 |
Citations | PageRank | References |
5 | 0.41 | 48 |
Authors | ||
4 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Harrison McKnight | 1 | 3094 | 127.15 |
| Nancy K. Lankton | 2 | 195 | 15.73 |
| Andreas I. Nicolaou | 3 | 391 | 14.97 |
| Jean Price | 4 | 5 | 0.74 |