Paper Info
Title
Business Process Comparison: A Methodology and Case Study.
Abstract
Business processes often exhibit a high degree of variability. Process variants may manifest due to the differences in the nature of clients, heterogeneity in the type of cases, etc. Through the use of process mining techniques, one can benefit from historical event data to extract non-trivial knowledge for improving business process performance. Although some research has been performed on supporting process comparison within the process mining context, applying process comparison in practice is far from trivial. Considering all comparable attributes, for example, leads to an exponential number of possible comparisons. In this paper we introduce a novel methodology for applying process comparison in practice. We successfully applied the methodology in a case study within Xerox Services, where a forms handling process was analyzed and actionable insights were obtained by comparing different process variants using event data.
Year
DOI
Venue
2017
10.1007/978-3-319-59336-4_18
Lecture Notes in Business Information Processing
Keywords
Field
DocType
Process comparison,Process mining,Business analytics
Business analytics,Business process,Computer science,Process modeling,Event data,Business process modeling,Process mining,Process management
Conference
Volume
ISSN
Citations 
288
1865-1348
0
PageRank 
References 
Authors
0.34
18
7
Name
Order
Citations
PageRank
Alifah Syamsiyah101.69
Alfredo Bolt2182.35
Long Cheng39116.99
Bart F. A. Hompes410.75
R. P. Jagadeesh Chandra Bose521.05
Boudewijn F. van Dongen6187597.84
Wil Van Der Aalst7208941418.27