Paper Info
Title
Service Ecosystems for the Common Good: A Case of Non-profit Network Organization.
Abstract
Service systems' capabilities to generate (positive or negative) externalities and their impact at the societal level has remained under-investigated so far. This study addresses this gap and explores how an innovative organizational architecture based on (i) a network of competent actors, (ii) an (ICT-enabled) platform serving as a network commons and (iii) a shared institutional logic and worldview enables the emergence and evolution of a service ecosystem with strong positive externalities. It was conducted an in-depth longitudinal study (2013-2016) on an ICT-enabled community of IT professionals, aimed to provide unemployed professionals with employment opportunities while also providing small and micro enterprises and non-profit organizations with affordable, high-level IT services. The case-study shows that the presence of non-profit organizations in the service ecosystem strongly influences the service ecosystem's institutional logic and worldview and facilitates sustainability-oriented self-organizing throughout the ecosystem.
Year
DOI
Venue
2017
10.1007/978-3-319-56925-3_31
Lecture Notes in Business Information Processing
Keywords
Field
DocType
Service systems,Service ecosystems,Commons,Self-organizing networks,IT professional employability,Social enterprise,Common good,Italy
Common good,Knowledge management,Organizational architecture,Self-organizing network,Externality,Institutional logic,Common good (economics),Business,Ecosystem,Commons
Conference
Volume
ISSN
Citations 
279
1865-1348
0
PageRank 
References 
Authors
0.34
3
3
Name
Order
Citations
PageRank
Sabrina Bonomi142.22
Francesca Ricciardi2193.47
Cecilia Rossignoli3418.97