Paper Info
Title
Can Travel Information Websites Do Better? Facilitating The Decision-Making Experience For Tourists
Abstract
Tourists tend to spend a significant amount of time engaging in information searches during their trip planning process. This research adds to the knowledge of tourism information presentation through studying different types of available online textual tourism information, examining their characteristics, and exploring their influence on tourists' desires to visit a destination. Two studies were conducted in total, in which Study 1 employed a mixed-method approach to extract the values of online data. Study 2 employed a scenario-based experiment with a follow-up questionnaire and interview to obtain the perceived values of the different types of textual information. This research categorises the online textual tourism information into four types: blogs, reviews, messages, and articles. Blogs tend to present tourism information using first person narratives, displaying a strong sense of affection and positive emotions with a touch of sincerity and excitement. Reviews, as the easiest to understand and most useful type of textual tourism information, have a significant influence on tourists' desires to visit a particular destination.
Year
DOI
Venue
2017
10.1007/978-3-319-58524-6_25
HUMAN INTERFACE AND THE MANAGEMENT OF INFORMATION: SUPPORTING LEARNING, DECISION-MAKING AND COLLABORATION, HCI INTERNATIONAL 2017, PT II
Keywords
Field
DocType
Textual information presentation, Tourism, Empirical study, Design
Trip planning,Advertising,Textual information,Affection,Psychology,Tourism,Sincerity,Narrative,Information presentation,Empirical research
Conference
Volume
ISSN
Citations 
10274
0302-9743
0
PageRank 
References 
Authors
0.34
2
2
Name
Order
Citations
PageRank
Lanyun Zhang101.69
Xu Sun256468.04