Title
Social media analytics and value creation in urban smart tourism ecosystems.
Abstract
•We model an urban smart tourism ecosystem enabled by social media analytics.•A demonstration case using 600,000 Twitter messages in San Francisco is introduced.•We conduct a combination of spatial and semantic analyses on the data set.•Insights on user presence and environmental and topical engagement are revealed.•We formulate value propositions for various stakeholders in the ecosystem.
Year
DOI
Venue
2017
10.1016/j.im.2017.01.004
Information & Management
Keywords
Field
DocType
Smart tourism,Social media analytics,Value creation,Location-based services,Spatial analysis,LDA
Social media analytics,Latent Dirichlet allocation,Social media,Location-based service,Knowledge management,Tourism,Value creation,Engineering,Spatial ecology,Marketing
Journal
Volume
Issue
ISSN
54
6
0378-7206
Citations 
PageRank 
References 
7
0.51
18
Authors
3
Name
Order
Citations
PageRank
Tobias Brandt17717.84
Johannes Bendler2142.77
Dirk Neumann329437.29