Paper Info
Title
Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factors.
Abstract
•Apply text mining and regression to analyze customer textual reviews.•Identifies key attributes leading to customer satisfaction and dissatisfaction.•Hotel star level significantly influences satisfaction and dissatisfaction.
Year
DOI
Venue
2017
10.1016/j.ijinfomgt.2017.06.004
International Journal of Information Management
Keywords
Field
DocType
Customer satisfaction,Customer dissatisfaction,Online textual reviews,Text mining,Regression
Customer intelligence,Customer delight,Customer retention,Customer satisfaction,Customer to customer,Conversion marketing,Knowledge management,Customer advocacy,Engineering,Business intelligence,Marketing
Journal
Volume
Issue
ISSN
37
6
0268-4012
Citations 
PageRank 
References 
11
0.49
21
Authors
4
Name
Order
Citations
PageRank
Xun Xu1229.90
Xuequn Wang212018.79
Yibai Li3343.46
Mohammad Sayad Haghighi412516.12