Title
Empirical study on electronic government in developing countries by using fuzzy Delphi and TOPSIS techniques.
Abstract
The recent implementation of information and communication technology (ICT) in public sector services (called electronic government) has increasingly led to simplification of the services provided by todayu0027s governments and governors consequently are trying to optimise the efficiency of services by segmentation and prioritisation of service sectors. Hence, the main objective of this research is to reconsider and prioritise government e-services in 10 groups including education, healthcare, communication, transportation, law and justice, culture and religion, agriculture and ecology, security and citizenship rights, finance and business services. The research methods used to study e-government are practical and disruptive surveys. Moreover, the fuzzy TOPSIS technique has been employed to examine these sectors. The research findings suggest that alongside other services, governments must more closely consider education and healthcare services as priority areas in establishing e-government. We also provided ...
Year
Venue
Field
2017
IJEB
Health care,Service (economics),Computer science,E-services,Knowledge management,Information and Communications Technology,Public sector,TOPSIS,Empirical research,Marketing,Government
DocType
Volume
Issue
Journal
13
4
Citations 
PageRank 
References 
0
0.34
0
Authors
4