Name
Abstract | ||
|---|---|---|
•An appointment scheduling system with wait-dependent abandonment is proposed.•Dynamical appointment scheduling is used to reduce blind and useless wait.•A Markov decision process model optimizes revenue and customers’ experience of wait.•Properties of the optimal policy are investigated both theoretically and numerically.•Benefit from instituting the appointment scheduling system is checked numerically. |
Year | DOI | Venue |
|---|---|---|
2018 | 10.1016/j.ejor.2017.08.026 | European Journal of Operational Research |
Keywords | Field | DocType |
OR in health services,Appointment scheduling,Wait-dependent abandonment,Markov decision process | Scheduling (computing),Queue,Markov decision process,Customer experience,Service time,Mathematics,Operations management | Journal |
Volume | Issue | ISSN |
265 | 3 | 0377-2217 |
Citations | PageRank | References |
0 | 0.34 | 15 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Yuwei Lu | 1 | 9 | 2.25 |
| Xiaolan Xie | 2 | 1165 | 113.61 |
| Z. B. Jiang | 3 | 242 | 36.08 |