Title
Optimal Strategy in Queueing Systems in Emergency Department
Abstract
AbstractThe authors' study a noncooperative game problem for queueing control in emergency department ED. One of the challenges to emergency department ED is the control of the urgent patients and the non-urgent patients. The urgent patient which is the primary customer, can be considered as the service interruption in a queueing system. The service interruptions occur frequently and can incur significant delays for the non-urgent patients. Therefore, a non-urgent patient needs to decide whether to join the queue or leave. The scenario is modeled as an M/M/1 queueing game with server interruption where each patient wants to optimize his benefit. It is shown that the individually optimal strategy for joining the queue is characterized by a threshold of queue length. The socially optimal threshold of queue length is also obtained. To bridge the gap between the individually and socially optimal strategies, a pricing mechanism is proposed to toll the service of each non-urgent patient, thus equalizing the two optimal strategies.
Year
DOI
Venue
2018
10.4018/IJITWE.2018010105
Periodicals
Keywords
Field
DocType
Emergency Department (ED), Interruption, Patients, Queueing Theory
Emergency department,Toll,Computer science,Queue,Operations research,Queueing theory,Queueing system,Database
Journal
Volume
Issue
ISSN
13
1
1554-1045
Citations 
PageRank 
References 
0
0.34
1
Authors
4
Name
Order
Citations
PageRank
Zeng Hui111.03
Ruiling Tian200.68
Yupeng Liu300.34
Yumei Hou450.78