Name
Abstract | ||
|---|---|---|
Due to the extensive global development of Information and Communication Technology, a growing number of public administrations around the world increasingly provide their services electronically rather than in the traditional way. Some countries have already high maturity levels regarding their local e-Government Services. However, efficient e-Government service provision is globally still in its early stages considering a high e-Service quality involving user-oriented e-Services. Despite practical significance, the exploration of quality aspects of e-Government service offers and understanding user preferences is a rarely considered research issue. Therefore, the present explorative investigation carries out a citizen survey interrogating city portal users about their preferences toward the future use of specific e-Government Services, preferences regarding the importance of public service delivery through e-Government, and aspects indicating performance and quality fulfilment. Finally, the study aims a... |
Year | Venue | Field |
|---|---|---|
2018 | EG | Service provision,E-Government,Public service,International development,Public relations,Computer science,Information and Communications Technology |
DocType | Volume | Issue |
Journal | 14 | 2 |
Citations | PageRank | References |
0 | 0.34 | 0 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Bernd W. Wirtz | 1 | 158 | 5.77 |
| Oliver Tuna Kurtz | 2 | 0 | 0.34 |