Title
Overcoming Salience Bias: How Real-Time Feedback Fosters Resource Conservation
Abstract
AbstractInattention and imperfect information bias behavior toward the salient and immediately visible. This distortion creates costs for individuals, the organizations in which they work, and society at large. We show that an effective way to overcome this bias is by making the implications of one's behavior salient in real time, while individuals can directly adapt. In a large-scale field experiment, we gave participants real-time feedback on the resource consumption of a daily, energy-intensive activity showering. We find that real-time feedback reduced resource consumption for the target behavior by 22%. At the household level, this led to much larger conservation gains in absolute terms than conventional policy interventions that provide aggregate feedback on resource use. High baseline users displayed a larger conservation effect, in line with the notion that real-time feedback helps eliminate "slack" in resource use. The approach is cost effective, is technically applicable to the vast majority of households, and generated savings of 1.2 kWh per day and household, which exceeds the average energy use for lighting. The intervention also shows how digitalization in our everyday lives makes information available that can help individuals overcome salience bias and act more in line with their preferences.This paper was accepted by Uri Gneezy, behavioral economics.
Year
DOI
Venue
2018
10.1287/mnsc.2016.2646
Periodicals
Keywords
Field
DocType
salience of information,digitalization,real-time feedback,green information systems,decision making,energy conservation,water conservation,environmental behavior,randomized controlled trials
Energy conservation,Psychological intervention,Economics,Water conservation,Resource conservation,Microeconomics,Behavioral economics,Perfect information,Salience (language),Salient
Journal
Volume
Issue
ISSN
64
3
0025-1909
Citations 
PageRank 
References 
7
0.50
5
Authors
7
Name
Order
Citations
PageRank
Tiefenbeck, V.1207.36
Lorenz Goette2142.19
Kathrin Degen370.50
Tasic, V.4132.12
Elgar Fleisch573895.07
Rafael Lalive6321.95
Thorsten Staake752052.09