Paper Info
Title
A mixed method investigation of sharing economy driven car-hailing services: Online and offline perspectives.
Abstract
•We investigate online and offline service quality in car-hailing apps.•We validate the relationship between service quality and loyalty in the sharing economy driven context.•A mixed method approach including interview and survey is conducted.•We find factors that influence online and offline service quality perception respectively.
Year
DOI
Venue
2018
10.1016/j.ijinfomgt.2018.03.005
International Journal of Information Management
Keywords
Field
DocType
Service quality,Car-hailing,Sharing economy,Loyalty,Offline service,Online service
Business context,Empathy,Service quality,Loyalty,Knowledge management,Qualitative interviews,Sharing economy,Online and offline,Engineering,Exploratory research,Marketing
Journal
Volume
ISSN
Citations 
41
0268-4012
3
PageRank 
References 
Authors
0.37
22
3
Name
Order
Citations
PageRank
Xusen Cheng111320.06
Shixuan Fu282.23
Gert-jan De Vreede31642139.16