Name
Abstract | ||
|---|---|---|
Online travel agencies' customers have nowadays a wide range of alternatives and are more demanding. Usability is a basic attribute in software quality. Heuristic evaluation is arguably the most popular usability inspection method, well-known and widely used. A heuristic evaluation may be performed based on generic or specific heuristics. Many sets of specific (usually domain-related) usability heuristics were published. Heuristic quality scales to validate and/or evaluate new heuristics were proposed. The paper analyzes evaluators' perception on three sets of usability heuristics, when evaluating the same product: Nielsen's generic heuristics, a set of cultural-oriented heuristics for e-Commerce, and a set of heuristics for smartphones applications (SMASH). We made an experiment with 38 Computer Science students, enrolled in a Human-Computer Interaction introductory course, using the online travel agency Expedia.com as case study; the web and mobile versions were evaluated. We assessed students' perception based on a questionnaire that rates each heuristic individually (Utility, Clarity, Ease of use, Necessity of additional checklist), but also the set of heuristics as a whole (Easiness, Intention of future use, Completeness). |
Year | DOI | Venue |
|---|---|---|
2018 | 10.1007/978-3-319-91521-0_10 | Lecture Notes in Computer Science |
Keywords | Field | DocType |
Online travel agency,Heuristic evaluation,Usability heuristics,Heuristic quality | Data mining,Heuristic,CLARITY,Information retrieval,Computer science,Heuristic evaluation,Usability,Heuristics,Usability inspection,Software quality,Completeness (statistics) | Conference |
Volume | ISSN | Citations |
10913 | 0302-9743 | 1 |
PageRank | References | Authors |
0.35 | 4 | 5 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Cristian Rusu | 1 | 399 | 45.44 |
| Virginica Rusu | 2 | 84 | 12.55 |
| Daniela Quiñones | 3 | 14 | 4.16 |
| Silvana Roncagliolo | 4 | 132 | 17.90 |
| Virginia Zaraza Rusu | 5 | 11 | 3.03 |