Title
Sentiment Recognition in Customer Reviews Using Deep Learning
Abstract
AbstractDeep learning has become popular in all aspect related to human judgments. Most machine learning techniques work well which includes text classification, text sequence learning, sentiment analysis, question-answer engine, etc. This paper has been focused on two objectives, firstly is to study the applicability of deep neural networks strategies for extracting sentiment present in social media data and customer reviews with effective training solutions. The second objective is to design deep networks that can be trained with these weakly supervised strategies in order to predict meaningful inferences. This paper presents the concept and steps of using deep learning for extraction sentiments from customer reviews. The extraction pulls out the features from the customer reviews using deep learning popular methods including Convolution neural networks CNN and Long Short-Term Memory LSTM architectures. The comparison of the results with tradition text classification method such as Naive BayesNB and Support Vector MachineSVM using two data sets IMDB reviews and Amazon customer reviews have been presented. This work mainly focused on investigating the merit of using deep models for sentiment analysis in customer reviews.
Year
DOI
Venue
2018
10.4018/IJEIS.2018040105
Periodicals
Keywords
Field
DocType
Deep Learning, Machine Learning, Sentiment Analysis, Social Media, Text Mining
Knowledge management,Customer reviews,Artificial intelligence,Engineering,Deep learning
Journal
Volume
Issue
ISSN
14
2
1548-1115
Citations 
PageRank 
References 
3
0.39
9
Authors
3
Name
Order
Citations
PageRank
Vinay Kumar Jain1101.56
Shishir Kumar27817.06
Prabhat Mahanti3405.03