Title
Lingke: a Fine-grained Multi-turn Chatbot for Customer Service.
Abstract
Traditional chatbots usually need a mass of human dialogue data, especially when using supervised machine learning method. Though they can easily deal with single-turn question answering, for multi-turn the performance is usually unsatisfactory. In this paper, we present Lingke, an information retrieval augmented chatbot which is able to answer questions based on given product introduction document and deal with multi-turn conversations. We will introduce a fine-grained pipeline processing to distill responses based on unstructured documents, and attentive sequential context-response matching for multi-turn conversations.
Year
Venue
DocType
2018
COLING (Demos)
Journal
Volume
Citations 
PageRank 
abs/1808.03430
3
0.38
References 
Authors
15
5
Name
Order
Citations
PageRank
Pengfei Zhu124931.05
Zhuosheng Zhang25714.93
Jiangtong Li3194.31
Yafang Huang4101.48
Hai Zhao5960113.64