Paper Info
Title
Smart Service Lifecycle Management: A Framework and Use Case.
Abstract
This paper focuses on the growing importance of offering Smart Services by manufacturing companies, which are enabled through the increasing amount of data available following Industry 4.0 implementation. Gradually, product-oriented industries are turning into service-oriented industries, where customers are much more involved in developing and delivering services than in developing and delivering products. The ability to offer Smart Services creates a competitive advantage for a company, as it can provide individually configured value-added services to the customer. However, expert interviews and work with industrial use cases show that the knowledge how to realize such Smart Services is still rudimental, in spite of high expectations. Therefore, a Smart Service Lifecycle Management is introduced, formalizing the support needs of the industry and the phases of the lifecycle in a framework, covering business, service and network elements. Parts of this framework has been successfully applied to develop a Monitoring Service for an industrial use case in video surveillance.
Year
DOI
Venue
2018
10.1007/978-3-319-99707-0_13
ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS: SMART MANUFACTURING FOR INDUSTRY 4.0, APMS 2018
Keywords
Field
DocType
Smart Service,Industry 4.0,Service Lifecycle,Service Engineering,Product-Service System
Service engineering,Service lifecycle,Use case,Competitive advantage,Network element,Product-service system,Industry 4.0,Spite,Business,Process management
Conference
Volume
ISSN
Citations 
536
1868-4238
0
PageRank 
References 
Authors
0.34
3
2
Name
Order
Citations
PageRank
Mike Freitag131.62
Stefan Wiesner2529.06