Paper Info
Title
New Service Excellence Model for eHealth and AAL Solutions - A Framework for Continuous New Service Development.
Abstract
The development of eHealth and AAL (Ambient Assisted Living) services with the aim to reduce the complexity of living environments for the elderly often does not lead to the desired results on the market. The design of an eHealth/AAL specific framework for continuous New Service Development is presented in this paper. Our research addresses this challenge with a new Service Excellence Model (SEM) and outlines the benefits of this specific approach. The research is based on the data of the DALIA project (Assistant for DAily LIfe Activities at Home) and the PenAAL project (Performance Measurement Index for AAL solutions), parts of which the projects were the classification of relevant business dimensions and the development of a related scoring tool for continuous benchmarking and improvement.
Year
DOI
Venue
2017
10.3233/978-1-61499-759-7-275
Studies in Health Technology and Informatics
Keywords
Field
DocType
eHealth,ambient assisted living,new service development,service excellence model,service quality,business model
Engineering management,Computer science,eHealth,Excellence,New service development
Conference
Volume
ISSN
Citations 
236
0926-9630
0
PageRank 
References 
Authors
0.34
0
6
Name
Order
Citations
PageRank
Johannes Kriegel102.70
Luise Reckwitz200.68
Klemens Auinger300.34
Linda Tuttle-Weidinger400.68
Stephanie Schmitt-Rüth501.01
Renate Kränzl-Nagl600.34