Title
Friction forces and patient-centredness: Understanding how established logics endure during infrastructure transformation.
Abstract
In this article, we examine three cases of e-health solutions for patients in Norway. For the analysis of the three cases, we focused on friction forces that come into play when different established arrangements need to change to accommodate novelty. We argue that the design of new technologies was shaped by friction related to institutionalised practices, regulatory regimes and entrenched patient roles. These friction forces connect the past with the present, come into action when aiming for novelty and result to the perpetuation of constituents of the past during change processes. Specifically, the e-health solutions under study were strongly influenced by established healthcare provision logics. All three initiatives expanded the healthcare information infrastructure towards the patients with as little disruption to established arrangements as possible.
Year
DOI
Venue
2019
10.1177/1460458217712053
HEALTH INFORMATICS JOURNAL
Keywords
Field
DocType
e-health,friction,information infrastructure,patient-centredness,transformation
Health care,Knowledge management,Emerging technologies,Novelty,Medicine,Information infrastructure
Journal
Volume
Issue
ISSN
25.0
2.0
1460-4582
Citations 
PageRank 
References 
1
0.35
8
Authors
3
Name
Order
Citations
PageRank
Polyxeni Vassilakopoulou13112.35
Miria Grisot215216.91
Margunn Aanestad331225.03