Name
Title | ||
|---|---|---|
E-service Evaluation: User satisfaction measurement and implications in health sector. |
Abstract | ||
|---|---|---|
•It is an important challenge for healthcare professionals to investigate the acceptance of e-appointment system from the patient's viewpoints.•The appointment scheduling system is a private medical practice which increases efficiency, productivity, and profitability in healthcare services.•Managing appointments in healthcare organizations and ambulatory care settings is a difficult process and one frequent challenge that several healthcare professionals have to overcome is related to non-attendance.•The quality and measurement of the satisfaction levels in relation to the offered healthcare are significant tools of evaluating these specific services. |
Year | DOI | Venue |
|---|---|---|
2019 | 10.1016/j.csi.2018.11.002 | Computer Standards & Interfaces |
Keywords | Field | DocType |
E-service,E-appointment,User satisfaction,E-health,Health care sector | Health care,Health sector,Medical education,Computer science,Computer network,Ambulatory care,Empirical research | Journal |
Volume | ISSN | Citations |
63 | 0920-5489 | 0 |
PageRank | References | Authors |
0.34 | 8 | 4 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Fotis Kitsios | 1 | 23 | 8.71 |
| Stavros Stefanakakis | 2 | 0 | 0.34 |
| Maria Kamariotou | 3 | 0 | 4.39 |
| Lambros Dermentzoglou | 4 | 0 | 0.34 |