Paper Info
Title
Product Service System Design and Implementation in a Customer Centric World - An Approach to a User Oriented PSS Framework.
Abstract
By offering of Product Service Systems (PSS) traditional productoriented companies get an excellent opportunity to create new value by delivering customers a unique utility. This comes along with the improvement of the companies' competitive position on both, the domestic and the international marketplaces. A PSS is a combination of tangible or intangible products and services. Current available PSS approaches in literature as a set of guided methodologies how to implement a PSS out of a traditional product are manly focussed on the needs of large companies. Small and medium-sized enterprises (SMEs) habitually tend to block such approaches due to much complexity of the frameworks and missing usability and adaptability. However, PSS can also provide many opportunities for SMEs to generate new and innovative business models. In addition, the concept of customer centricity is currently not present at SMEs as well as the PSS research. To attract interest of SMEs in PSS a framework that is suitable to fit their needs is required. Hence, a first step is presented in this paper as the interaction based approach will help to make complex PSS frameworks applicable for SMEs.
Year
DOI
Venue
2016
10.1007/978-3-319-67876-4_7
Communications in Computer and Information Science
Keywords
Field
DocType
Product Service System,Customer centricity,PSS frameworks,Usability
Software engineering,Computer science,User oriented,Product-service system
Conference
Volume
ISSN
Citations 
764
1865-0929
0
PageRank 
References 
Authors
0.34
0
4
Name
Order
Citations
PageRank
Alexander Richter132.50
Rebecca Bulander2149.97
Bernhard Kölmel373.08
Johanna Schoblik400.34