Title
Corpus and Annotation Towards NLU for Customer Ordering Dialogs.
Abstract
Ordering products and services through virtual agents is possible but suffers limitations on the kind of ordering that is possible or on the naturalness of the conversation. We address these limitations by collecting a corpus of human-human dialogs in the food ordering domain. We create a food focused annotation scheme that is tailored for this corpus but customizable for other applications. After annotating the corpus, we find corpus characteristics that may make it more natural, such as complexity of food item mentions and use of multiple intent utterances. Furthermore, we train and evaluate preliminary statistical item and intent models using the annotated corpus.
Year
DOI
Venue
2018
10.1109/SLT.2018.8639605
SLT
Keywords
Field
DocType
Ontologies,Tagging,Task analysis,Semantics,Complexity theory,Dairy products,Predictive models
Ontology (information science),Annotation,Conversation,Task analysis,Computer science,Naturalness,Speech recognition,Artificial intelligence,Natural language processing,Semantics
Conference
ISSN
ISBN
Citations 
2639-5479
978-1-5386-4334-1
0
PageRank 
References 
Authors
0.34
0
6
Name
Order
Citations
PageRank
john chen119726.31
Rashmi Prasad2202.22
Svetlana Stoyanchev310413.61
Ethan O. Selfridge4565.41
Srinivas Bangalore51319157.37
michael j g johnston644759.76