Title
Business-Oriented customer experience management
Abstract
The main factor contributing in the revenues' growth of mobile operator is the delivery of a good QoE for their subscribers. For that reason, many interests have been focused on the enhancement of the QoE perceived by customers. In this paper, we propose a new CEM approach called Business Oriented CEM. It ensures the increase of the operator revenue while keeping a high QoE for the customer. This approach is presented through a troubleshooting uses case. The extra profit is around 20% per user per day using the present model while providing a satisfying QoS for the customers.
Year
DOI
Venue
2016
10.1109/ICMCS.2016.7905579
2016 5th International Conference on Multimedia Computing and Systems (ICMCS)
Keywords
DocType
ISSN
LTE-A,QoE,CEM
Conference
2472-7652
ISBN
Citations 
PageRank 
978-1-5090-5147-2
0
0.34
References 
Authors
7
3
Name
Order
Citations
PageRank
Nabil Torjemen121.73
Nabil Tabbane28618.70
Ghayet El Mouna Zhioua3566.26