Paper Info
Title
The Role Of Digital Technologies For The Service Transformation Of Industrial Companies
Abstract
The role of digital technologies in service business transformation is under-investigated. This paper contributes to filling this gap by addressing how the Internet of things (IoT), cloud computing (CC) and predictive analytics (PA) facilitate service transformation in industrial companies. Through the Data-Information-Knowledge-Wisdom (DIKW) model, we discuss how the abovementioned technologies transform low-level entities such as data into information and knowledge to support the service transformation of manufacturers. We propose a set of digital capabilities, based on the extant literature and the findings from four case studies. Then, we discuss how these capabilities support the service transformation trajectories of manufacturers. We find that IoT is foundational to any service transformation, although it is mostly needed to become an availability provider. PA is essential for moving to the performance provider profile. Besides providing scalability in all profiles, CC is specifically used to implement an industrialiser strategy, therefore leading to standardised, repeatable and productised offerings.
Year
DOI
Venue
2018
10.1080/00207543.2017.1324224
INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
Keywords
DocType
Volume
service-orientated manufacturing systems, service transformation, digital capabilities, Internet of things, cloud computing, predictive analytics, DIKW
Journal
56
Issue
ISSN
Citations 
6
0020-7543
7
PageRank 
References 
Authors
0.50
9
6
Name
Order
Citations
PageRank
Marco Ardolino170.50
Mario Rapaccini271.85
Nicola Saccani3193.97
Paolo Gaiardelli43610.78
Giovanni Crespi570.50
Carlo Ruggeri670.50