Name
Abstract | ||
|---|---|---|
•This study contributes to the ongoing debate concerning mobile financial & information services.•This study deepens the understanding of how perceived value influences customers’ decision-making processes and intentions.•Self-congruence and new product novelty are the main drivers of perceived value.•Perceived value has strong positive effects on the development of customer relationships.•High perceived value of mobile financial services apps increases consumer overall satisfaction and commitment to the bank. |
Year | DOI | Venue |
|---|---|---|
2019 | 10.1016/j.ijinfomgt.2018.08.014 | International Journal of Information Management |
Keywords | Field | DocType |
Mobile financial services apps,Perceived value,Personal innovativeness,Self-congruence,New product novelty | Information system,Mobile payment,Consumer behaviour,Financial services,Business model,Engineering,Mobile banking,Service delivery framework,Marketing,New product development | Journal |
Volume | ISSN | Citations |
47 | 0268-4012 | 0 |
PageRank | References | Authors |
0.34 | 19 | 4 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Heikki Karjaluoto | 1 | 480 | 29.51 |
| Aijaz A. Shaikh | 2 | 71 | 5.25 |
| Hannu Saarijärvi | 3 | 4 | 1.13 |
| Saila Saraniemi | 4 | 1 | 1.39 |