Paper Info
Title
A Comparison Of Three Think-Aloud Protocols Used To Evaluate A Voice Intelligent Agent That Expresses Emotions
Abstract
This study proposes two adapted think-aloud protocols for the evaluation of a voice intelligent agent. In the adapted retrospective think-aloud (RTA) protocol, users verbalise their thoughts based on the chat history after task-completion. In the adapted interactive think-aloud (ITA) protocol, users verbalise their thoughts regarding the intelligent agent being evaluated without the help of a facilitator. This study compares these two protocols with the classical think-aloud protocol (CTA) for evaluating an intelligent agent in terms of task time and verbal utterances. The influence of the intelligent agent's emotional expression is also considered. The results suggest RTA is suitable for collecting user experience and causal explanation of utterances, CTA for collecting recommendation and prediction utterances, and ITA for collecting problem formulation and recommendation utterances. Furthermore, CTA and RTA can collect more total utterances, while CTA and ITA are influenced less the VIA's emotional expression. This study provides guidelines by which future evaluators can choose suitable think-aloud protocols.
Year
DOI
Venue
2019
10.1080/0144929X.2018.1535621
BEHAVIOUR & INFORMATION TECHNOLOGY
Keywords
Field
DocType
Voice intelligent agent, think-aloud protocol, usability evaluation, emoticon, utterance category
Intelligent agent,User experience design,Emoticon,Computer science,Knowledge management,Human–computer interaction,Emotional expression,Think aloud protocol,Facilitator
Journal
Volume
Issue
ISSN
38
4
0144-929X
Citations 
PageRank 
References 
0
0.34
14
Authors
2
Name
Order
Citations
PageRank
Xiang Ji12011.57
Rau Pei-Luen Patrick2902105.25