Name
Title | ||
|---|---|---|
Managing digital infrastructures: negotiating control and drift in service provisioning. |
Abstract | ||
|---|---|---|
The digital infrastructure literature provides important perspectives on the intrinsic relations between information systems in todayu0027s organisations. However, little attention has been paid to the challenges involved in providing requisite digital infrastructure services to organisations. In this paper, we argue digital infrastructure service providers operate in highly complex and uncertain environments. Rather than adopting a traditional approach to control, providers must therefore continuously negotiate a balance between control and drift as two complementary strategies. Our argument is based on a retrospective longitudinal case study of a Swedish infrastructure service team within a large international firm. Using the encounter-episode process model as structuring principle and focusing on the tension between control and drift, we analyse the evolution of the provideru0027s efforts to manage a portfolio of digital infrastructure services over a period of ten years. Based on these analyses, we uncover th... |
Year | DOI | Venue |
|---|---|---|
2019 | 10.1504/IJBIS.2019.097045 | IJBIS |
Field | DocType | Volume |
Information system,Service provisioning,Knowledge management,Service provider,Portfolio,Extant taxon,Engineering,Structuring,Instrumental and intrinsic value,Negotiation | Journal | 30 |
Issue | Citations | PageRank |
1 | 0 | 0.34 |
References | Authors | |
0 | 4 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Nils-Petter Augustsson | 1 | 4 | 1.83 |
| Agneta Nilsson | 2 | 93 | 7.70 |
| Jonny HolmströM | 3 | 222 | 17.82 |
| Lars Mathiassen | 4 | 1477 | 123.85 |