Title
An M/Ek/1 queueing system with no damage service interruptions
Abstract
Motivated by a congestion problem arising in a Chinese hospital, an M/E"k/1 queueing system, where the service process is subject to no damage interruptions has been considered. When the first phase of service is completed, the service process can be interrupted with probability 1-p(0@?p@?1) as a result of the customer leaving the service area to attend to other work. There is a finite space to accommodate the interrupted customers in the queueing system. When the other work is completed, the customer, whose service was interrupted, will re-enter the service area and resume his interrupted service based on the non-preemptive priority rule. Using the matrix geometric method, the steady state behavior of this system is analyzed. Based on the queue length distribution, several important performance measures along with some numerical examples have been discussed. Finally, under a given cost structure, we use the direct search method to determine the optimal capacity of the space to accommodate the interrupted customers.
Year
DOI
Venue
2011
10.1016/j.mcm.2011.03.037
Mathematical and Computer Modelling
Keywords
Field
DocType
congestion problem,matrix geometric method,chinese hospital,service interruption,damage service interruption,space to accommodate interrupted customers,finite space,queueing system,interrupted service,service area,direct search method,interrupted customer,service process,no damage,steady state
Length distribution,Mathematical optimization,Queue,Direct search,Matrix geometric method,Layered queueing network,Queueing system,Steady state,M/M/∞ queue,Mathematics
Journal
Volume
Issue
ISSN
54
5-6
Mathematical and Computer Modelling
Citations 
PageRank 
References 
2
0.35
4
Authors
4
Name
Order
Citations
PageRank
Miaomiao Yu1556.13
Yinghui Tang2425.95
Yonghong Fu3252.83
Lemeng Pan4131.36